Find phone numbers and contact information at VA Orlando Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.
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Patient help and resources
Need help? Contact a patient advocate
If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.
Medical records office
Access your medical recordsonlineor request a copy of your records from our Release of Information office.
Billing and insurance
Pay your VA Orlandohealth care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.
Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.
Phone directory and mailing address
Find phone numbers for many of the administrative and program offices at VA Orlandohealth care.
Orlando VA Medical Center
13800 Veterans Way
Orlando, FL 32827
Main phone numbers
To use TeleType for the Deaf (TTY) services: 711
|Service||Adaptive Sports Program||Location||Lake Nona||Phone||407-631-6029|
|Service||Agent Cashier||Location||Lake Nona||Phone||407-631-1941 Ext. 1942/1943|
|Service||Allergy||Location||Lake Nona Clinic 2F||Phone||407-631-2030|
|Service||Ambulatory Surgery and Endoscopy||Location||Lake Nona Hospital 3J||Phone||407-631-3400|
|Service||Audiology and Speech Pathology||Location||Lake Nona Clinic 1J||Phone||407-631-1100|
|Service||Audiology and Speech Pathology||Location||Lake Baldwin||Phone||407-646-5160|
|Service||Beneficiary Travel||Location||Lake Nona Hospital 1U||Phone||407-646-5900 Ext. Option 3|
|Service||Blue Team||Location||Lake Baldwin||Phone||407-646-5150|
|Service||CPAC||Location||Lakemont||Phone||866-793-4591, Option 2|
|Service||Canteen Retail Store||Location||Lake Nona||Phone||407-631-1838|
|Service||Location||Lake Baldwin||Phone||407-646-5500 Ext. 29532|
|Service||Cardiology||Location||Lake Nona Clinic 1C||Phone||407-631-1040|
|Service||Chaplain Service||Location||Lake Nona Chapel||Phone||407-631-6033 / 6034|
|Service||Community Care Customer Service||Location||Lakemont||Phone||407-646-4100|
|Service||Community Living Center||Location||Lake Nona||Phone||407-631-6000|
|Service||Compensation and Pension||Location||Lake Baldwin||Phone||407-646-5544|
|Service||Concierge Desk||Location||Lake Nona||Phone||407-631-1128|
|Service||Decedent Affairs - Reporting Veteran Death||Location||Lake Nona||Phone||407-631-1621 / After Hours: 321-689-7190|
|Service||Dental||Location||Lake Nona Clinic 3A/B||Phone||407-631-3000|
|Service||Dermatology||Location||Lake Nona Clinic 2D||Phone||407-631-2020|
|Service||Domiciliary||Location||Lake Nona||Phone||407-631-7128 / 7129|
|Service||Ear Nose and Throat (ENT)||Location||Lake Nona Clinic 2D||Phone||407-631-2020|
|Service||Emergency Department||Location||Lake Nona Hospital 1A||Phone||407-631-0100|
|Service||Endocrinology / Diabetic||Location||Lake Nona Clinic 1D||Phone||407-631-1050|
|Service||Enrollment Office||Location||Lake Nona||Phone||407-631-1060|
|Service||Eye Clinic||Location||Lake Nona Clinic 2B||Phone||407-631-2000|
|Service||Fisher House||Location||Lake Nona||Phone||407-631-9800|
|Service||Freedom Clinic||Location||Lake Nona 1D||Phone||407-631-1050|
|Service||Gastroenterology (Gi)||Location||Lake Nona Clinic 2C||Phone||407-631-2010|
|Service||Green Team||Location||Lake Baldwin||Phone||407-646-5100|
|Service||Hematology||Location||Lake Nona Clinic 2F||Phone||407-631-2030|
|Service||Hero Clinic (Primary Care)||Location||Lake Nona Clinic 1F||Phone||407-631-1070|
|Service||Home Based Primary Care||Location||Lake Nona||Phone||321-637-3664|
|Service||Homeless Program||Location||Lake Baldwin||Phone||407-646-5190|
|Service||Honor Clinic||Location||Lake Nona Clinic 1C||Phone||407-631-1040|
|Service||Human Resources||Location||Lake Nona Hospital 4N||Phone||407-631-0005|
|Service||Infectious Disease||Location||Lake Nona Clinic 2G||Phone||407-631-2040|
|Service||Infusion Clinic||Location||Lake Nona Clinic 2E||Phone||407-631-2177|
|Service||Lesbian, Gay, Bisexual & Transgender (LGBT) Program||Location||Lake Nona||Phone||407-631-2638|
|Service||Liberty Clinic||Location||Lake Nona Clinic 4C||Phone||407631-4010|
|Service||Lost and Found||Location||Lake Nona Hospital 1G||Phone||407-631-0135|
|Service||Location||Lake Baldwin||Phone||321-397-6940 / 6310|
|Service||McCoy Federal Credit Union||Location||Lake Nona||Phone||407-855-5452|
|Service||ATM Contact||Location||Lake Nona||Phone||888-584-7701|
|Service||Medical Library||Location||Lake Nona Clinic 4D||Phone||407-631-4102|
|Service||Mental Health||Location||Lake Nona Clinic 2H||Phone||407-631-2050|
|Service||Location||Lake Baldwin 4th Floor||Phone||407-631-5400|
|Service||Military Sexual Trauma||Location||Various Locations||Phone||407-646-5500 Ext. 28442|
|Service||Minority Veteran Program||Location||Lake Baldwin||Phone||407-631-4704|
|Service||MyHealtheVet||Location||National Help Desk||Phone||877-237-0022|
|Service||Nephrology||Location||Lake Nona Clinic 1B||Phone||407-631-1030|
|Service||Neurology||Location||Lake Nona Clinic 1D||Phone||407-631-1050|
|Service||Nurse Recruiting||Location||Lake Nona||Phone||407-631-4780|
|Service||Nutrition and Food Service||Location||Lake Nona/Lake Baldwin: Scheduling for Nutrition Appointments||Phone||407-453-3692|
|Service||Schedule MOVE! Class: 407-497-7873||Location||Schedule Nutrition Appointments for Daytona, Viera and CBOC's: 407-256-8760||Phone||Schedule all other Nutrition Classes: 407-675-7858|
|Service||Occupational Health||Location||Lake Nona Hospital 2Q||Phone||407-631-2844|
|Service||Location||Lake Baldwin||Phone||407-646-5500 Ext. 25127|
|Service||Oncology||Location||Lake Nona Clinic 2F||Phone||407-631-2030|
|Service||Optical Shop (Glasses)||Location||Lake Nona Clinic 2B||Phone||407-631-2002|
|Service||Orange Team (Primary Care)||Location||Lake Baldwin||Phone||407-646-5020|
|Service||Orthopedic and Hand Clinic||Location||Lake Nona Clinic 3F||Phone||407-631-3020 / 3216|
|Service||PIV Badging||Location||Lake Nona Hospital 2K502||Phone||407-631-2632 / 2636|
|Service||Pain Clinic||Location||Lake Nona Clinic 3H||Phone||407-631-3040 / 3010|
|Service||Location||Lake Baldwin||Phone||407-646-5500 Ext. 28011 / 28012|
|Service||Pathology and Laboratory Medicine||Location||Lake Nona Hospital 1T||Phone||407-631-1909|
|Service||Location||Lake Baldwin||Phone||407-646-5500 Ext. 28725|
|Service||Patient Advocate||Location||Daytona Beach||Phone||386-323-7527|
|Service||Patriot Clinic (Primary Care)||Location||Lake Nona Clinic 1G||Phone||407-631-1080|
|Service||Physical Therapy||Location||Lake Nona Clinic 3D||Phone||407-631-3010|
|Service||Podiatry||Location||Lake Nona Clinic 3F||Phone||407-631-3020|
|Service||Police Service||Location||Lake Nona||Phone||407-631-8276|
|Service||Location||In Case of an Emergency, Dial 911||Phone|
|Service||Primary Care||Location||Lake Nona Medical Center||Phone||407-646-4500|
|Service||Prosthetics and Sensory Aids||Location||Lake Nona Clinic 3C||Phone||407-631-3118 / 3119|
|Service||Public Affairs||Location||Lake Nona||Phone||407-631-4436|
|Service||Pulmonary||Location||Lake Nona Clinic 2G||Phone||407-631-2040|
|Service||Purple Team (Primary Care)||Location||Lake Baldwin||Phone||407-646-5030|
|Service||Radiation Oncology||Location||Lake Nona Hospital 1S||Phone||407-631-1900|
|Service||Radiology||Location||Lake Nona Hospital 1T||Phone||407-631-1120|
|Service||Location||Lake Baldwin||Phone||407-646-5500 ext 28590|
|Service||Release of Information||Location||Lake Nona Clinic 1E||Phone||407-631-2400|
|Service||Research Office||Location||Lake Nona 4A||Phone||407-631-4011|
|Service||Returning Veterans: OEF, Iraqi Freedom, New Dawn||Location||Lake Nona Clinic 4B||Phone||407-631-4036|
|Service||Rheumatology||Location||Lake Nona 1B||Phone||407-631-1030|
|Service||Sleep Medicine||Location||Lake Nona Hospital 2N||Phone||407-631-2060|
|Service||Social Work||Location||Lake Nona Clinic 3J||Phone||407-631-0122|
|Service||Spinal Cord Injury||Location||Lake Nona Clinic 1F||Phone||407-631-1453|
|Service||Suicide Prevention Coordinator||Location||Lake Nona||Phone||407-631-7223|
|Service||Surgery Clinic||Location||Lake Nona Clinic 3H||Phone||407-631-3040|
|Service||Surgery Specialty Clinic: Plastic, Thoracic, Vascular and Woud||Location||Lake Nona Clinic 3G||Phone||407-631-3030|
|Service||Teal Team (Primary Care)||Location||Lake Baldwin||Phone||407-646-5040|
|Service||Telecare (Now Clinical Contact Center)||Location||Phone||1-877-741-3400|
|Service||Transplant||Location||Lake Nona Clinic 1B||Phone||407-631-1030|
|Service||Urology||Location||Lake Nona Clinic 3H||Phone||407-631-3040|
|Service||VA Care Billing||Location||Phone||877-222-8387|
|Service||VA Choice||Location||Lake Baldwin||Phone||407-646-4625|
|Service||VTN Transportation-DAV||Location||Various||Phone||407-646-5900 Ext. Option 2|
|Service||Valor Clinic||Location||Lake Nona Clinic 1B||Phone||407-631-1030|
|Service||Veterans Outreach Program||Location||Lake Nona||Phone||407-631-4704|
|Service||Victory Clinic||Location||Lake Nona Clinic 1H||Phone||407-631-1090|
|Service||Voluntary Service||Location||Lake Nona Hospital 1G||Phone||407-631-0135|
|Service||Women's Clinic||Location||Lake Nona Clinic 4C||Phone||407-631-4010|
|Service||Wound Clinic||Location||Lake Nona Clinic 3G||Phone||407-631-3030|
The Office of Public Affairs canassist local media with queries, interview requests, and expert information about the VA OrlandoHealthcare System.
After hours or on weekends, call the operator at 407-631-4436 and ask for the administrator on duty.
Submit a FOIA request
Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.
Requesting records maintained by VA Orlando
Orlando VA Medical Center
Release of Information
13800 Veterans Way
Orlando, FL 32827
For questions about your request to VA Orlando
Additional FOIA request information
Review VA’s requirements for a FOIA request, including sample requests.
See the VA FOIA Library, which publishes commonly requested records.
If you don’t know where the records you are requesting are maintained, submit your request to firstname.lastname@example.org instead of VA Orlando.
Give us website feedback
To report a technical issue or give us feedback about this site, email our web team at email@example.com.
Report suspected fraud or mismanagement
Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.
VA Inspector General Hotline (53e)
810 Vermont AvenueNW
Washington, DC 20420
Learn more about the VA OIG hotline.
Report patient care or safety issues
If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.
Submit a complaint online: https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint/
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018
Under VEVRAA, a veteran may be classified as a ''disabled veteran,'' ''recently separated veteran,'' ''active duty wartime or campaign badge veteran,'' or ''Armed Forces service medal veteran. ''How do I check my veteran status? ›
You can call us at 800-827-1000. We're here Monday through Friday, 8:00 a.m. to 9:00 p.m. ET.What does the VA do for veterans? ›
The VA is responsible for administering benefit programs for veterans, their families, and their survivors. These benefits include pension, education, disability compensation, home loans, life insurance, vocational rehabilitation, survivor support, medical care, and burial benefits.What are the 4 types of veterans? ›
- Combat Veteran. Every service member who meets the active duty requirement is a veteran, but combat veterans and war veterans are entitled to additional VA benefits other veterans do not receive. ...
- War Veteran. ...
- Peacetime Veteran.
Key Takeaways. The Veterans Administration was established in 1930 as a federal administration that provided benefits to veterans. Elevated to a U.S. Cabinet-level department, it is now known as the U.S. Department of Veterans Affairs or the VA.How many years in the military makes you a veteran? ›
"Anyone who has reached 20 years of service, even if they were never activated on a [federal] order for more than 180 days outside of training, will now be considered a veteran," he said. The change in law, said Krenz, simply recognizes those who serve.How long do you have to serve to be considered a veteran? ›
To be considered a veteran, any military personnel must be on active-duty service for at least 180 days. The only exception is if the member sustained a service-related injury and was discharged under honorable conditions.Does having a DD214 make you a veteran? ›
Even in the private sector, your DD214 proves you are a veteran, letting you apply with companies looking to support or hire vets.What qualifies you as a veteran? ›
The term "veteran" means a person who served in the active military, naval, or air service, and who was discharged or released therefrom under conditions other than dishonorable. (E) authorized travel to or from such duty or service. 38 U.S.C.How do I find out if my veteran was honorably discharged? ›
- Mail or fax a Request Pertaining to Military Records (Standard Form SF 180) to the National Personnel Records Center (NPRC). ...
- Write a letter to the NPRC. ...
- Visit the NPRC in person.
- Contact your state or county Veterans agency.
If you're a current or former member of the Reserves or National Guard, you must have been called to active duty by a federal order and completed the full period for which you were called or ordered to active duty. If you had or have active-duty status for training purposes only, you don't qualify for VA health care.What happens to my VA disability when I turn 65? ›
Even after veterans reach full retirement age, VA's disability payments continue at the same level. By contrast, the income that people receive after they retire (from Social Security or private pensions) usually is less than their earnings from wages and salary before retirement.Do all veterans get VA benefits? ›
All Veterans receive coverage for most care and services, but only some will qualify for added benefits like dental care.Do veterans get free healthcare for life? ›
If you are a 50% or greater disabled veteran or a former POW, all your medical care from the VA is free. There are other groups that may get some, or all VA medical care for free, see our VA Copay page for details.What military branch fights first? ›
The Marine Corps is often first on the ground in combat situations.Can I call myself a veteran? ›
Can I call myself a Veteran? Yes, just recently signed legislation allows you to call yourself a Veteran. During the December 2016 transition period, President Obama signed H.R. 6416, a bill that says National Guard and Reserve retirees who had zero active duty time are now eligible to be referred to as Veterans.Are you a veteran if you are still serving? ›
Under US law, a veteran is defined as a "person who served in the active military, naval, air, or space service, and who was discharged or released therefrom under conditions other than dishonorable.” With this definition, those who are actively serving in the military do not fall under the category of a veteran.How do I contact my local VA office? ›
- Resources and support.
- Call us. 800-698-2411.
- Visit a medical center or regional office. Find a VA location.
The United States Department of Veterans Affairs (VA) is an agency of the federal government that provides benefits, health care and cemetery services to military Veterans.What are the three administrations of the VA? ›
- Veterans Health Administration.
- Veterans Benefits Administration.
- National Cemetery Administration.
In the United States, a veteran is a person who has served in the armed forces (including the United States National Guard and Reserve) and was discharged under conditions other than dishonorable.What is the difference between a veteran and a combat veteran? ›
For a Veteran to be considered a wartime Veteran, they would have had to have served during a period of war. This is different from a combat Veteran who actively engaged in combat during their service. A wartime Veteran might not have seen any combat.Are you a veteran if you were discharged in basic training? ›
If a member of the armed forces was discharged during basic training for medical reasons, they are still considered a veteran for Federal student aid purposes so long as they served at least one day before being discharged.Does basic training count as time in service? ›
No, training doesn't count as active duty. For the regular Army/Navy/Air Force/Marine Corps/Coast Guard, active duty begins when a military member reports to a duty station after completion of training (basic, officer training, tech school).Who gets a DD214? ›
The DD Form 214 is an official document issued by the Army, Air Force, Navy and Marines at the time of discharge or separation from military service. The DD214 shows your status as a separated or retired military member and the nature of your service including dates, awards and decorations and other important details.Can veterans be called back to active duty? ›
Military retirees shall be ordered to active duty with full pay and allowances. In general, a retired member recalled to active duty will serve in the member's retired grade. Military retiree categories are defined as follows: Category I: non-disability retirees under age 60 who have been retired fewer than 5 years.What does the DD stand for in DD214? ›
Beginning in 1950, the Department of Defense issued DD-214 forms, also called Certificates of Release or Discharge from Active Duty. As the document's longer name implies, each service member received a DD-214 upon his or her discharge from the United States Armed Forces.What years are considered Vietnam era veteran? ›
(b) Post-Vietnam-era veteran means an eligible veteran who first became a member of the Armed Forces or first entered on active duty as a member of the Armed Forces after May 7, 1975. (c) Vietnam era means the period be- ginning August 5, 1964 and ending May 7, 1975.What death benefits do veterans get? ›
VA will pay up to $2,000 toward burial expenses for deaths on or after September 11, 2001, or up to $1,500 for deaths prior to September 11, 2001. If the Veteran is buried in a VA national cemetery, some or all of the cost of transporting the deceased may be reimbursed.
Under the bill, a “veteran” is anyone honorably discharged or released under honorable conditions from active duty in the armed forces or anyone with an OTH discharge based on the following qualifying conditions: 1.
Does 6 years in the National Guard make you a veteran? Yes, if you spent at least 180 days of that 6 years deployed on federal active duty orders. A 2016 change to federal law expanded the definition of “veteran” for many National Guard members.What does I am not a protected veteran mean? ›
Not a Protected Veteran: A veteran who meets federal and/or state definition to qualify as a veteran but is not in the protected class of veteran for employment, reemployment or benefits.Is military discharge public record? ›
The military discharges are recorded without charge and copies are issued without charge as a service to our veterans. Unlike all other records contained in the Register of Deeds Office military discharge documents are considered a public record with restricted access unless they have been on file for 50 years or more.Does DD214 show type of discharge? ›
The DD214 provides proof of service and, in most cases, proof of honorable discharge from the military. Having this information in hand is essential if you want to take advantage of a range of benefits and services only available to veterans.Can you look up military records for free? ›
Request Recent Military Records (World War I - Present)
Most requests are free.
The charge ranges from $5 to $11 for each 30 day or less supply of medications provided on an outpatient basis for nonservice-connected conditions. Outpatient – The copayments will be based on primary care visits ($15) and specialty care visits ($50).What benefits do veterans get after 4 years of service? ›
- Disability compensation.
- Veteran's pension programs.
- Free or low-cost medical care through VA hospitals and medical facilities.
- Education programs.
- Housing and home loan guarantees.
- Job training.
- Small Businesses and business loans (Through Small Business Administration)
2021 yearly income limit
Your yearly income must be $22,555 or less to continue receiving this benefit.
The Honorable Denis Richard McDonough was nominated by President Biden to lead the Department of Veterans Affairs. Mr. McDonough's nomination was confirmed by the United States Senate on February 8th, 2021, and he was sworn in the following day as the 11th Secretary of Veterans Affairs.How do I talk to someone about VA benefits? ›
Call the VA Insurance Center at 1-800-669-8477. Or contact us online at: Contact the Insurance Center - Life Insurance - Veterans Benefits Administration (va.gov)
If you have a problem with your care provider, VA medical facility, or any other aspect of your care, you can: Discuss the issue with your primary care provider or another member of your health care team. If that doesn't help, contact the patient advocate at your VA medical center or clinic.Are all veterans eligible for VA benefits? ›
All enrolled Veterans receive the Department of Veterans Affairs (VA's) comprehensive Medical Benefits Package which includes preventive, primary and specialty care, diagnostic, inpatient and outpatient care services.What are some problems veterans face? ›
- Unemployment. Many veterans struggle to find work after they return home. ...
- Relationship with Themselves. Veterans do a noble thing by serving their country. ...
- Homelessness. ...
- Physical Handicaps. ...
- Poor Mental Health.
7 Veterans give the VA mixed reviews.
Most veterans (73%) say they have received benefits from the Department of Veterans Affairs.
The United States Department of Veterans Affairs (VA) is an agency of the federal government that provides benefits, health care and cemetery services to military Veterans.At what age does VA disability stop? ›
When veterans reach age 67, all VA disability payments would revert to the amount associated with the rated disability level; veterans age 67 or older who are already receiving IU payments would no longer receive them after the effective date of the option.What is the VA 5 year rule? ›
The VA disability 5 year rule allows the VA to ex-examine your VA disability rating within 5 years of your initial examination if your condition is expected to improve over time. However, the VA may still change your disability rating past the 5-year deadline if your condition has significantly improved.Can VA disability be taken away? ›
VA disability ratings generally are not permanent. Rather, they are subject to review by the U.S. Department of Veterans Affairs (VA) at any time. If VA finds that your situation or condition has changed since you received your initial rating, it may assign you a new rating—or cease your benefits altogether.Why does VA deny so many claims? ›
The Veteran Affairs website reports that 75 percent of all initial applications for VA benefits are denied. These applications are often denied because they have incomplete information or lack necessary documentation. Other reasons for denial include: Not enough evidence to support your disability.Why don t veterans use the VA? ›
Of the veteran and active service members who reported to the annual Wounded Warrior Project Survey that they have never used VA health care services, the most common reasons given included preferring to use other health care coverage and too much trouble or red tape.
Number of veterans who had a 70 to 90 percent disability rating: 2,420. Number of veterans who had a 100 percent disability rating: 1,180.Do veterans get free healthcare for life? ›
If you are a 50% or greater disabled veteran or a former POW, all your medical care from the VA is free. There are other groups that may get some, or all VA medical care for free, see our VA Copay page for details.What disqualifies you from VA benefits? ›
If you've received an other than honorable, bad conduct, or dishonorable discharge, you may not be eligible for VA benefits.Do I need Medicare if I have VA benefits? ›
If you have VA benefits, you do not have to enroll in Medicare in order to keep your VA benefits. That being said, the Veterans Administration actually recommends veterans enroll in Medicare when they become eligible.